Partially Degraded Service

Incident Report for Rapid Global

Resolved

This incident has been resolved.

Posted Jun 11, 2025 - 14:30 ACST

Monitoring

A fix has been implemented, resulting in improved performance and reduced error rates. We will continue to monitor the system to ensure stability.

Posted Jun 11, 2025 - 13:58 ACST

Identified

Our Development team is investigating service disruptions affecting a subset of Australian customers. The reported issues include a degraded performance when loading Reports, Custom Forms, and E-Forms, as well as sign-in slowness. We have identified the affected services and are working urgently to restore full functionality.

Posted Jun 11, 2025 - 11:35 ACST

This incident affected: Rapid Access, Rapid Contractor, and Rapid Go.